GlobalWorx is a web-enabled platform that streamlines store and vendor communication by managing updated contacts, eliminating inefficient communication methods, and tracking service activity. Vendors are immediately notified when service issues arise in the store via email and phone, and can even view service alerts during check-in at the tablet. The platform provides transparent service alert tracking for both parties during the alert life cycle, and the data is aggregated into actionable reporting to help improve out of stock conditions and store service levels.

A list of the specific service modules we provide are included below:

• Service Alerts & Contact Management: Store-generated alerts that report best practice standards and follow a configured escalation path based on alert type.
• Automated Alerts: Created by OOS item data ingestion through SFTP, with applied business-defined criteria, to produce actionable out-of-stock alerts to vendors
• Digital Check-In & Out: Digitized service activity logs to provide global insight into service activity and notification of active service alerts during store visits.